Managed Services with CloudHost
In today's multi-cloud and diverse digital landscape, managing cloud infrastructure can be complex and time-consuming. CloudHost’s Managed Services are designed to alleviate this burden, allowing you to focus on your core business activities while we handle the intricacies of your cloud environment. Our Managed Services provide comprehensive support, from routine maintenance to advanced infrastructure management, ensuring your operations run smoothly and efficiently.
Select the Plan That's Right for You
Cloud Assist
Secured Managed Service
Advanced Managed Services
SLA of 99.99% Uptime with 100% Human Support
At CloudHost, we stand by our commitment to deliver exceptional service and reliability. Our Service Level Agreement (SLA) guarantees 99.99% uptime, ensuring your business operations remain uninterrupted and your data is always accessible. Additionally, we provide 100% human support, so you can always reach out to a real person when you need assistance, ensuring a personalized and effective support experience.
Benefits of Choosing CloudHost
Proactive Expert Support
Scalability
Technical Account Managers
NOC & Proactive Monitoring
SOC (Security Operations Center)
Industry Compliances
Managed Service Plans
CloudHost offers three tiers of managed service plans to cater to the diverse needs of our clients: Base, Advanced, and Enterprise. Each plan is designed to provide the right level of support and resources for your business, ensuring you get the most value from our services.
| Feature | Base Support | Advanced Support | Enterprise Support |
|---|---|---|---|
| 24/7 Support | ✔️ | ✔️ | ✔️ |
| Proactive Monitoring | ✔️ | ✔️ | ✔️ |
| System Performance Optimization | ✔️ | ✔️ | ✔️ |
| Software Updates & Patching | ✔️ | ✔️ | ✔️ |
| Basic Security Measures | ✔️ | ✔️ | ✔️ |
| Advanced Security Protocols | ✔️ | ✔️ | |
| Compliance Management | ✔️ | ✔️ | |
| Technical Account Manager | ✔️ | ✔️ | |
| Dedicated Support Team | ✔️ | ||
| Customized Solutions | ✔️ | ||
| Quarterly Performance Reviews | ✔️ | ||
| Priority Response | ✔️ | ||
| Discounted Professional Services | ✔️ |
Advanced Managed Service Plans
Our Advanced Managed Service Plans are designed to address the specific needs of businesses with complex infrastructure requirements. These services ensure your critical systems are managed efficiently, securely, and in compliance with industry standards.
Database Management
Identity Management
Backup & Recovery Management
Disaster Management
Manage AD Services
Hybrid Infrastructure Services
Secured Managed Service Plans
Our Secured Managed Service Plans offer enhanced security features and protocols to protect your sensitive data and operations. We offer three levels of secured plans to meet varying security needs:
| Feature | Silver | Gold | Platinum |
|---|---|---|---|
| 24/7 Security Monitoring | ✔️ | ✔️ | ✔️ |
| Threat Detection & Response | ✔️ | ✔️ | ✔️ |
| Compliance Management | ✔️ | ✔️ | ✔️ |
| Data Encryption | ✔️ | ✔️ | ✔️ |
| Advanced Threat Protection | ✔️ | ✔️ | |
| Security Assessments | ✔️ | ✔️ | |
| Dedicated Security Team | ✔️ | ||
| Custom Security Policies | ✔️ |
Service Level Agreement (SLA)
Our SLA defines the guaranteed uptime, service request response times, and issue response times for our managed services. Understanding these stages is crucial to ensure you receive the best support for your cloud environment.
Understanding Response Times:
- Service Request: General service requests for non-urgent support and maintenance.
- Critical Issues: Issues that significantly impact on business operations and require immediate attention.
- Major Issues: Issues that affect functionality but are not immediately critical to business operations.
- Minor Issues: Issues that do not significantly impact operations and can be resolved with lower priority.
SLA Comparison Table
| Plan | Uptime Guarantee | Service Request Response Time | Response Time for Critical Issues | Response Time for Major Issues | Response Time for Minor Issues |
|---|---|---|---|---|---|
| Base | 99.9% | 1 hour | 4 hours | 8 hours | 24 hours |
| Advanced | 99.95% | 30 minutes | 2 hours | 4 hours | 12 hours |
| Enterprise | 99.99% | 15 minutes | 1 hour | 2 hours | 8 hours |
| Silver (Secured) | 99.9% | 1 hour | 4 hours | 8 hours | 24 hours |
| Gold (Secured) | 99.95% | 30 minutes | 2 hours | 4 hours | 12 hours |
| Platinum (Secured) | 99.99% | 15 minutes | 1 hour | 2 hours | 8 hours |
Get Started with CloudHost Managed Services
Experience the CloudHost Advantage today. Contact us to learn more about our managed services and how we can help you transform your cloud operations. Let CloudHost be your trusted partner in achieving cloud excellence.